FAQ's


How do I contact Frederick Engraving?

You can contact us anytime at info@frederickengraving.com. A customer care representative will usually get back to you within 1 business day, with the exception of holidays.

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What payment methods do you accept?

We accept PayPal as well as Visa, Mastercard, American Express and Discover credit cards

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Can I see what my item will look like before you make it?

We offer digital proofs at no cost, on a request basis only. If you would like a proof prior to production, simply make a note of it at checkout, and we will send you one within 24-48 hours. Please note that the processing time begins once the final proof is approved.

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What happens if my item breaks after I have worn or used it?

We want you to enjoy your custom product! If your item breaks within 60 days from the delivery date, contact us regarding repairs. All repairs will be assessed on a case by case basis, and may incur small fee, which we will communicate up front. 

Customer's will be responsible for covering the shipping costs associated with sending the item back to us for repair. Once repaired, Frederick Engraving will ship it back to you at no cost. Please allow 2-3 weeks for this process.

Please re-pack the item in a manner similar as it was sent to you, such as a corrugated cardboard box, or a jewelry box in a bubble mailer. Frederick Engraving is not responsible for items damaged on their way back to us, due to inadequate packaging.

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Where do you charge sales tax?

We are required to charge sales tax for all transactions from customers located in the following states: Arizona, California, Florida, Illinois, Indiana, Maryland, Minnesota, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, Wisconsin

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What can I expect of a natural wood or leather product?

All our natural wood and leather products contain a completely unique grain and hue. It is part of the appeal of a natural item. For this reason, please allow variation in engraving color and depth of these products. Please note that any photos are just approximations of how the natural wood or leather may engrave.

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What can I expect of engraved glassware?

While we have many skills, making glassware is not one of them. We order our glasses through mainly American manufacturers and hand engrave each one to order. We check each glass prior to engraving for any noticeable flaws. As each piece of glass is completely unique, please allow for small imperfections or bubbles on the surface of the glass, which will not affect the engraving. We like to think it adds character!

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Will you engrave my item exactly as I request it?

We will attempt to honor all custom engraving requests, however there are some instances where a layout may not work as requested. We retain the right to use our experienced discretion to make slight changes if we feel necessary. If any large changes must be made, we will contact you first.

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What is monogram etiquette?

A monogram is simply your initials in the following format:
- Your first name initial sits on the left side
- Your last name initial sits in the center as the most prominent letter
- Your middle name (or maiden name) initial sits on the right side. 

We require that you provide the letters in the exact order you want them to appear on the item. We do not rearrange initials to create monograms.

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